Technical Support System Guide
What is the technical support system:
It is a system that enables the student to submit a technical support request if he encounters a problem with the Blackboard e-learning system, and technical support requests are responded to by the relevant employee at the university.
Access to the technical support system:
You can access technical support system in several ways:
- Directly through the link delsupport.ju.edu.sa
- From the login page for the Blackboard e-learning system lms.ju.edu.sa and then choose technical support system link.
From the course menu, choose "Technical Support".
Log in to the technical support system:
1. Enter your Account details as follows:
- In the username field, enter the university ID.
- In the password field, enter the ID number.
- Then click on the Login button.
2. Click on the “Blackboard Support” icon and then choose to create a new Ticket .
- Add the technical support request data (subject and clear description of the problem, then select the college and type of request). Then click on Send Ticket.
You can follow the status of the request from the user requests on the home page and click on the Ticket number.
