The Impact of Commitment to Apply the Standards of the European Model of Excellence in Functional Performance: A Case Study of the Sudanese Electricity Distribution Company

Abstract: - This study aimed to find out the effect of applying the standards of the European model of
excellence on the functional performance of the Sudanese Electricity Distribution Company Limited (SEDCL)
in Sudan. And come up with results that show the reality of the ability of the Sudanese company to apply this
model, the best standards for applying it, and the standards where there is weakness in applying them. 200
questionnaires were distributed to the respondents, of which only 172 were valid for analysis. They were
retrieved at a retrieval rate of 86%, which is a high response rate that exceeds the acceptable limit of 75%.
There is a weak effect of adherence to the application of the standard (leadership, strategy, partnerships,
resources, personnel, and operations) on the functional performance of the Sudanese Electricity Distribution
Company Limited. The study concluded that the Sudanese company is committed to apply the standards of the
European model, and the commitment to apply the standards (customer results, employee results, community
results, key performance) affects the functional performance of the Sudanese Electricity Distribution Company
Limited. The best model to use (operations, community results, employee results, key results, partnerships, and
resources) in terms of their impact on the Functional performance of the Sudanese Electricity Distribution
Company Limited The study recommends that Sudanese Electricity Distribution Company Limited review the
application of some elements of the European model that have a weak impact on Functional performance (such
as leadership, strategy, employees, and customer results) to achieve the greatest benefit from applying this
model.