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Smart supply chain and firm performance: the role of digital technologies

Author name : Abdullah Fahad Naseer Almulhim
Publication Date : 2021-07-26
Journal Name : Emerald Publishing Limited - Business Process Management Journal

Abstract

Purpose
This study aims to explore the impact of digital transformation on firm performance with the help of smart technologies.

Design/methodology/approach
This study used a valid and well-structured survey to collect data from 460 respondents from 150 Small and medium-sized enterprises (SMEs) in Saudi Arabia. In order to analyze this data, SmartPLS software was used.

Findings
The empirical results of this study found that the digital transformation has no significant direct impact on firm performance. Therefore, in this situation, smart technologies play an important role in developing the link between digital transformation and firm performance.

Originality/value
This study contributes to the digital supply chain from SMEs' perspective by investigating the mediating role of smart technologies between digital transformation and firm performance.

Keywords

Digital supply chain, Digital transformation, smart technologies, Firm performance, SMEs, Saudi Arabia.

Publication Link

https://doi.org/10.1108/BPMJ-12-2020-0573

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